Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at citrusox@gmail.com. Please note that returns will need to be sent to the following address: 7030 Ang Mo Kio Ave 5 #04-36 Northstar@AMK Singapore 569880

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We do not refund shipping costs unless the item was defective or shipped in error.

We reserve the right to refuse any returns that do not meet our policy requirements. You can always contact us for any return question at citrusox@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us at (65)88999709 or citrusox@gmail.com with a photo of the item.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as socks slippers once they have been opened and worn). We also do not accept returns for panties, stockings and leggings due to hygiene issues. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to exchange at our retail stores.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at citrusox@gmail.com.