FAQ

How often you update your collection?

Collections are updated frequently to keep up with the trend.

What are the available sizes?

Most of our products are Free Size. However to help you, we have computed a complete size guide.
Click here for size guide.

What about exchange the product due to manufacturing defect ?

To check on our exchange policy, please click here.

Are all your items in stock?

All designs shown online are currently in stock. Orders will be fulfilled on a first-come-first-serve basis.

Stock Availability?

Should an item be temporarily out of stock, you will be contacted and informed of the next delivery date by our Customer Service team.

Product Description?

Please note that colours may vary slightly from those displayed on your monitor.

Undeliverable ?

Occasionally article are returned to us undeliverable. This could be due to incorrect or incomplete addresses. Please make sure that the shipping address you have entered is correct and complete. Please note that order that are returned to us due to unclaimed, incomplete or incorrect address provided or abandoned by your local post office or customs, for whatever reason will not be returned to the customer and will only be re-sent at the customer expense. Please email us at ecom@citrusox.com immediately if your order hasn’t arrived after 8 business days (for Local Shipping) / 21 business days (for overseas Shipping) after received our notification email on the shipped status.

 

 

 

 

How do i buy ?

Be a Citrusox member for free!
Sign up as a new customer then Login with your registered details and start shopping today!
Follow the guidelines to settle the payment.

How do i check my order status?

Simply login to your Citrusox account, go to My Account and view the orders that you have made.
Alternatively, you could check on your email, as we will notify customer on the order status through email too.

What’s the tracking number use for?

If your item is sent via registered article service, a tracking number will be send to your email once the item have been send out. You can track your delivery status through SingPost to get an online update after the item have been send out.

Do i have to order a minimum  quality or amount?

No. We accept single item orders. However, greater savings await you when you purchase more through our discount scheme.

What modes of payment do you accept ?

We accept payment via PayPal, Visa or Master.

 

What’s the quality of your product ?

All products have to pass a stringent quality control before being dispatched to our customers.
Colours may vary slightly from those displayed on your monitor.

Do you ship Internationally?

Yes, we ship internationally to all overseas countries under SingPost delivery. When you place your order, just select your country and our system will estimate the shipping charges based on your exact address. Please refer to SingPost website for the delivery status, transit time and the list of countries under each zone that we deliver to. For more information on international shipping, please check the shipping and delivery charges.

🛒 Get 10% off a minimum $35 purchase! Whatsapp us to get a coupon code for new users upon checkout!
🛒 Get 10% off a minimum $35 purchase! 📣 Whatsapp us to get a coupon code for new users!
×